Important Information
Policies
To help make your stay at The Lanesborough, Oetker Collection in London as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Five-star service with clear guest guidelines.
Key Policies
- Check-in / Check-out – Check-in from 15:00; check-out until 12:00.
- Identification – Valid photo ID and credit card required.
- Age Requirement – Guests must be 18+ to check in.
- Deposit – Credit card guarantee required on arrival.
- Smoking – Non-smoking rooms; cigar lounge available in Garden Room.
- Pets – Pets allowed on request; charges may apply.
- Cancellation – Flexible cancellation available on certain rates.